IT Support & Infrastructure Services

The Backbone of Your Operations. Delivering Zero Downtime.

Your business cannot afford operational friction or unexpected downtime. We specialize in designing, deploying, and maintaining enterprise-grade IT infrastructure—from individual workstations to complex multi-server environments and cross-platform ecosystems running in complete harmony.

We provide on-site IT support in Bogotá and the surrounding municipalities of Soacha, Chía, Funza, Mosquera and Cota, and we manage servers and networks remotely for companies in any city.

Preventive & Corrective IT Support

  • Hardware Diagnostics & Optimization: Physical tune-ups, thermal management, and hardware optimization for laptops, desktops, and high-performance workstations running Windows, Linux (Ubuntu, Debian, Fedora), or macOS.
  • Lifecycle Extension & Upgrades: Component upgrades (NVMe/SSDs, RAM, power supplies) to extend hardware lifecycles and maximize ROI on tech assets.
  • Cyber Hygiene & System Hardening: Virus, malware, and ransomware removal; OS hardening and proactive security patch management in cross-platform environments.
  • Heterogeneous Workspace Support: Seamless, friction-free IT support for mixed-OS environments—integrating Windows, Mac, and Linux endpoints within the same enterprise network.
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Server Management & Identity Infrastructure

We manage your entire server fleet regardless of architecture or operating system:

  • Windows Server Active Directory (2016, 2019, 2022): Complete domain implementation, Group Policy Objects (GPO) management, access control, and identity provisioning.

  • Open Source Identity Solutions: Robust open-source deployment using Samba, FreeIPA, and OpenLDAP for centralized user authentication and network resource sharing.

Enterprise Networking & Secure Connectivity

  • Managed Network Infrastructure: Setup and administration of managed switches, VLAN segmentation, enterprise routers, and next-gen firewalls (pfSense, OPNsense, Fortinet).

  • Centralized Wi-Fi Systems: High-density Wi-Fi deployment powered by Ubiquiti UniFi and TP-Link Omada, featuring isolated guest networks and bandwidth policy control.

  • Encrypted Remote Access & VPNs: Secure Site-to-Site VPN tunnels and remote client VPNs (WireGuard, OpenVPN, IPsec) for hybrid teams and distributed workforces.

Business Email & Domain Security

  • Cloud Workspace Management: Migration, onboarding, and continuous administration of Microsoft 365 (Exchange Online) and Google Workspace environments.

  • Email Security & Deliverability: Advanced configuration of SPF, DKIM, and DMARC authentication protocols to protect against phishing, domain spoofing, and guarantee inbox delivery.

Cybersecurity, Backups & Business Continuity (DRP)

  • 3-2-1 Automated Backup Policy: Immutable local and cloud backup strategies (AWS, Wasabi, Azure, Backblaze) ensuring complete data protection.

  • Disaster Recovery Planning (DRP): Custom business continuity frameworks designed to minimize Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

  • 24/7 Proactive Monitoring: Round-the-clock infrastructure, server, and network health monitoring to resolve bottlenecks before they impact productivity.

Firewalls & Perimeter Security

  • pfSense Deployment & Management: Enterprise-grade firewall setup built on FreeBSD, featuring advanced packet filtering, load balancing, high availability (CARP), and traffic shaping.
  • OPNsense Implementation: Modern firewall deployment featuring an intuitive interface, regular security patches, built-in IDS/IPS (Suricata), and advanced security plugin support.
  • Network Architecture & Hardening: Network segmentation, DMZ isolation, NAT configuration, MAC address filtering, and centralized network user authentication.
  • Intrusion Detection: Real-time network traffic monitoring with automated intrusion alerts.

Business Email Administration

Email is the operational lifeline of your business—we manage it with enterprise rigor:

  • Cloud Workspace Administration: Deployment and management for Microsoft 365 (Exchange Online) and Google Workspace environments.

  • Domain Security & Deliverability: Strict configuration of SPF, DKIM, and DMARC authentication protocols to prevent domain spoofing, phishing, and inbox placement issues.

  • Mail Protection & Compliance: In-transit antivirus/antispam filtering and custom data retention policies.

  • Seamless Email Migrations: Platform-to-platform email migrations with zero downtime and zero data loss.

  • Cross-Platform Client Support: Full technical support for Windows (Outlook), Linux (Thunderbird), and macOS (Apple Mail, Outlook).

Why Choose Us?

We partner with companies operating in real-world IT environments: not everything runs on Windows, not everything belongs in the public cloud, and enterprise budgets aren’t infinite. That’s why we master both open-source and commercial vendor tools—making them work together seamlessly. No matter how complex or hybrid your infrastructure is, we deliver scalable, cost-effective solutions.

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